This course is an enlightening perspective on how CEOs and their staff can utilize ISO 9001 as a process improvement tool to gain efficiency in their operations while meeting the requirements of the ISO 9001 standard. It analyzes misconceptions and costs of establishing a process improvement program and how the decisions made while creating a quality management system determines a company’s operating standards. Example situations will show how senior managers must control the future of their company by involving themselves in this critical activity.

Highlights of the session include:

• The Importance of the CEO’s involvement
• Using ISO 9001 as a Tool to Support Business Process Improvement
• Introduction to ISO 9001 and Overview of the Standard
• Background and Costs of a QMS
• Process Improvement Elements and Clauses
• Specific examples of Process Improvement in various companies
• Implementation and Delegation of a QMS

Who Should Attend:

• CEO
• Executive Managers
• Managers

Outcome:

• A strategy for implementing ISO 9001 in your company as a cost reduction tool.
• An understanding of the standard’s requirements.
• Organizing resources and delegating responsibilities for the program.
• How to budget program costs and maximize your return on investment.
• Keys to gaining cooperation from your employees.

Course Length:

• Four-hours (1/2 day)

“A Practical Approach to ISO 9001” This is a two-day structured seminar and workshop. The CEO and staff are introduced to the ISO 9001 series of standards. Each of the requirements is described. An interpretation for each is presented. The intent and rationale of each topic are reviewed. Best practices examples for each requirement is illustrated. The participants have then posed questions concerning their proposed system. The answers to the over 200 questions addressing the 20 elements of ISO 9001 standard become the unique defining characteristics of the firms Quality Management System. Each of the decisions is reviewed and possibly challenged by the facilitator who has assessed over 250 other firms Quality Management Systems.

Highlights of the session include

• The importance of the CEO’s involvement
• Using ISO 9001 as a tool to support business process improvement
• Background and costs of a QMS
• Process improvement elements and clauses
• Implementation and delegation of a QMS
• Improving profits through ISO 9001

Outcome

• A strategy for implementing ISO 9001 in your company as a cost-reduction tool
• An understanding of the standard’s requirements
• Organizing resources and delegating responsibilities for the program
• How to budget program costs and maximize your return on investment
• Keys to gaining cooperation from your employees

Who Should Attend

• Executive Management
• CEO

Course Length

• Two-days Note: Since the key management personnel will be attending the session it is suggested that it be looked at as a retreat and held off-site where interruptions will be held to a minimum (weekends are often scheduled for this session).

This course is designed to instruct participants how to become internal quality auditors. They will learn basic auditing concepts, the key characteristics of a successful auditor, the design and development of an audit plan, schedule, and audit checklist and report and how to document nonconformances. This course also covers how a well planned internal auditing program can result in continuous improvement.

Highlights of the session include

• Purpose and Scope of an Internal Quality Audit
• Basic Auditing Concepts and the Auditing Process
• Key Characteristics of an Auditor
• Design & Development of an Audit Plan and Schedule
• Audit Checklists
• Documenting Nonconformances
• Audit Reports
• Common Problems in an Internal Quality Audit
• Internal Quality Audits and Continuous Improvement

Outcome

• How to create an internal quality audit program in your company that helps you reduce operating costs.
• How to select and train auditors.
• How to create an audit plan.
• An understanding of questioning techniques and communications.
• How to make an auditee feel at ease.
• How to determine the effectiveness of a quality management system.
• Who Should Attend:
• Internal Quality Auditors
• Managers
• Quality Assurance Personnel
• Supervisors

Course Length

• Two-days. Note: A third day of conducting an actual audit can be added

This course is an enlightening perspective on how CEOs and their staff can utilize IATF 16949 as a process improvement tool to gain efficiency in their operations while meeting the requirements of the IATF 16949 standard. It analyzes misconceptions and costs of establishing a process improvement program and how the decisions made while creating a quality management system determines a company’s operating standards. Example situations will show how senior managers must control the future of their company by involving themselves in this critical activity.

Highlights of the session include

• The Importance of the CEO’s involvement
• Using IATF 16949 as a tool to Support Business Process Improvement
• Introduction to IATF 16949 and Overview of the Requirements
• Background and Costs of a QMS
• Process Improvement Elements and Clauses
• Specific examples of Process Improvement in various companies
• Implementation and Delegation of a QMS.

Who Should Attend

• CEOs
• Executive Managers
• Managers

Outcome

• A strategy for implementing IATF 16949 in your company as a cost reduction tool
• An understanding of the standard’s requirements
• Organizing resources and delegating responsibilities for the program
• How to budget program costs and maximize your return on investment
• Keys to gaining cooperation from your employees.