Management Systems and the Call for Leadership
 Newsletter Sent May 2026 |
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What would Dr. Deming think of Management Systems and the Call for Leadership?News from Pillar Management Associates |
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In the mid 1980’s when ISO 9001 made its debut, Dr. Deming was dismayed at the prospect of standards ever being the solution to competitive quality in the U.S. But with the redesign of Element 5.1, if only 30 years later……., I think he would feel like we are finally getting it right. Like it or not, most organizations today are bound to meet and address the requirements of these management system standards, a whole different article... Point #7 of Deming’s Total Quality Management Principles: Adopt and institute leadership ISO 9001 5.1 Leadership & Commitment j) Supporting other relevant management roles to demonstrate their leadership as it applies to their areas of responsibility. All management systems regardless of the topic (e.g. 14001, 9001, 45001, etc.), recognize that top management is required to sustain and support “other relevant” leaders of the organization regardless of their positions and official authorities. Top management must recognize that there are “unofficial” leaders within their ranks and acknowledge them for their accomplishments and abilities to empower and influence their peers and subordinates. The contributions of these “leaders” ultimately contribute to organizational success. Click to Read More... |
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 Deming is best known for his work in Japan after WWII, particularly his work with the leaders of Japanese industry. That work began in July and August 1950, in Tokyo and at the Hakone Convention Center, when Deming delivered speeches on what he called "Statistical Product Quality Administration". Many in Japan credit Deming as one of the inspirations for what has become known as the Japanese post-war economic miracle of 1950 to 1960, when Japan rose from the ashes of war on the road to becoming the second-largest economy in the world through processes partially influenced by the ideas Deming taught:
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