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ISO Glossary of Terms

Definitions of ISO Related Terms and Terminology
Search for glossary terms (regular expression allowed)


Term Main definition
World Standards Cooperation
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The process of establishing that audit results:
  1. meet defined requirements
  2. satisfy the intended purpose
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Traceability is the property of the result of a measurement or the value of a standard.  It can be related to stated references, usually national or international standards, through a consistent chain of comparisons with stated uncertainties
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technical expert
person who provides specific knowledge or expertise to the audit team

Note 1 to entry: Specific knowledge or expertise relates to the organization, the activity, process, product, service, discipline to be audited, or language or culture.

Note 2 to entry: A technical expert to the audit team (3.14) does not act as an auditor
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Individual, or group of individuals, with interests that may affect, or be affected by, an organization (from ISO 26000: 2010, definition 2.20).
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This is defined as a document prescribing the requirements with the product, process or service has to which it must conform.
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effect of uncertainty

Note 1 to entry: An effect is a deviation from the expected – positive or negative.

Note 2 to entry: Uncertainty is the state, even partial, of deficiency of information related to, understanding or knowledge of, an event, its consequence and likelihood.

Note 3 to entry: Risk is often characterized by reference to potential events and consequences, or a combination of these.

Note 4 to entry: Risk is often expressed in terms of a combination of the consequences of an event (including changes in circumstances) and the associated likelihood of occurrence.
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need or expectation that is stated, generally implied or obligatory

Note 1 to entry: “Generally implied” means that it is custom or common practice for the organization and interested parties that the need or expectation under consideration is implied.

Note 2 to entry: A specified requirement is one that is stated, for example in documented information.
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Synonyms - requirements
This is an accredited organizations that issue ISO certifications.
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Re-Certification Audit
A Re-Certification Audit is a formal evaluation of a company’s management system to ensure full compliance is met to allow for an additional year (or two).
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process quality control
The component of the quality control procedure that is concerned with maintaining process variability within required limits
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set of interrelated or interacting activities that use inputs to deliver an intended result
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Documented steps or actions to accomplish something; an established way of doing things. It ensures a consistent and repetitive approach to actions.
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A definite and documented course, procedure or method of action to guide and determine present and future decisions. ISO mandates a Quality Policy be developed and used as a basis for quality objectives.
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measurable result

Note 1 to entry: Performance can relate either to quantitative or qualitative findings.

Note 2 to entry: Performance can relate to the management of activities, processes, products, services, systems or organizations.
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