ISO Glossary of Terms

measurable result

Note 1 to entry: Performance can relate either to quantitative or qualitative findings.

Note 2 to entry: Performance can relate to the management of activities, processes, products, services, systems or organizations.

A definite and documented course, procedure or method of action to guide and determine present and future decisions. ISO mandates a Quality Policy be developed and used as a basis for quality objectives.

Documented steps or actions to accomplish something; an established way of doing things. It ensures a consistent and repetitive approach to actions.

set of interrelated or interacting activities that use inputs to deliver an intended result

The component of the quality control procedure that is concerned with maintaining process variability within required limits