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ISO Glossary of Terms

Definitions of ISO Related Terms and Terminology
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Glossaries

Term Main definition
performance
measurable result

Note 1 to entry: Performance can relate either to quantitative or qualitative findings.

Note 2 to entry: Performance can relate to the management of activities, processes, products, services, systems or organizations.
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Policy
A definite and documented course, procedure or method of action to guide and determine present and future decisions. ISO mandates a Quality Policy be developed and used as a basis for quality objectives.
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Procedure
Documented steps or actions to accomplish something; an established way of doing things. It ensures a consistent and repetitive approach to actions.
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process
set of interrelated or interacting activities that use inputs to deliver an intended result
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process quality control
The component of the quality control procedure that is concerned with maintaining process variability within required limits
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