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| Term | Main definition |
|---|---|
| performance |
measurable result
Note 1 to entry: Performance can relate either to quantitative or qualitative findings. Note 2 to entry: Performance can relate to the management of activities, processes, products, services, systems or organizations.
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| Policy |
A definite and documented course, procedure or method of action to guide and determine present and future decisions. ISO mandates a Quality Policy be developed and used as a basis for quality objectives.
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| Procedure |
Documented steps or actions to accomplish something; an established way of doing things. It ensures a consistent and repetitive approach to actions.
Hits - 2809 |
| process |
set of interrelated or interacting activities that use inputs to deliver an intended result
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| process quality control |
The component of the quality control procedure that is concerned with maintaining process variability within required limits
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