ISO Glossary of Terms

the application of scientific information concerning humans, such as behavioural and biological information, to the design of objects, systems and environment to ensure their safe, efficient and convenient use by people.

extent to which planned activities are realized and planned results achieved

Documented information refers to the controlled and maintained information and maintained. It can be in any format and on any medium and can come from most any source.  Typically, Documented information includes data about the management system and related processes.

System of Software used to track and store documents. It is capable of keeping track of the different versions modified by different users.

Ensuring that the most current version is in use by issuing a document with a reference and issue number so that the correct version of the document is used at all times.

Design and development is a process (and its documentation) that uses resources; transforming input requirements into specific output requirements.

Customer satisfaction is a question of degree.

It can vary from high to low satisfaction. If customers believe requirements are met, they experience high satisfaction. Conversely, if they believe their requirements are not met, they experience low satisfaction.

So Customer satisfaction is managing Customer Requirements.

There are many ways to monitor and measure customer satisfaction. ou can use customer satisfaction and opinion surveys, collect product quality data, track warranty claims, study customer compliments and criticisms.

A plan created by management to address when something goes wrong (i.e. non-conformance). Corrective actions lead to continual improvement.

manage focusing on fulfilling requirements

Continual improvement are the recurring activities carried out to enhance performance. They can be achieved by carrying out audits, self-assessments, and management
reviews. The continual improvements are realized by collecting data, analyzing information, setting objectives, and implementing corrective and preventive actions.

fulfilment of a requirement

When a company meets the requirements of either a process or a procedure.

ability to apply knowledge and skills to achieve intended results

audit carried out together at a single auditee on two or more management systems 

Note 1 to entry: When two or more discipline-specific management systems are integrated into a single management system this is known as an integrated management system.

A third party that assesses and determines that a Quality Management System of an organizations meets a particular standard.