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In the mid 1980’s when ISO 9001 made its debut, Dr. Deming was dismayed at the prospect of standards ever being the solution to competitive quality in the U.S. But with the redesign of Element 5.1, if only 30 years late..., I think he would feel like we are finally getting it right. Like it or not, most organizations today are bound to meet and address the requirements of these management system standards, a whole different article…

Point #7 of Deming’s Total Quality Management Principles:

Adopt and institute leadership

ISO 9001 5.1 Leadership & Commitment

j) Supporting other relevant management roles to demonstrate their leadership as it applies to their areas of responsibility.

All management systems regardless of the topic (e.g. 14001, 9001, 45001, etc.), recognize that top management is required to sustain and support “other relevant” leaders of the organization regardless of their positions and official authorities. Top management must recognize that there are “unofficial” leaders within their ranks and acknowledge them for their accomplishments and abilities to empower and influence their peers and subordinates. The contributions of these “leaders” ultimately contribute to organizational success.

In this spirit, top management should understand these leaders can be everywhere within the organization! They may not hold certain roles with official authorities; but they are employees who believe in the best interest of the organization and can generate action and influence others by their own activities. For example, an employee that oversees a broom closet crew and understands the advantages of well-managed broom closets to company success; will make those broom closets the best managed ones possible. He will also influence others in the organization to do the same.

So, how do you as leaders inspire employees in all relevant roles to “rise to the occasion?” Do you encourage participation and welcome it? Or, do your actions discourage this demonstration of leadership? Dr. Edwards Deming and ISO management systems standards are aligned in these concepts. His motto was to give people a chance to make use of their diverse abilities, capabilities, family life, education and hopes in order to help them to accomplish their aim. Clause 5.1 j)

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